Dean Takahashi, Me on Customer Service

Dean Takahashi asks, over at the San Jose Mercury News blog: given the disasters that occurred when Microsoft was unable or unwilling to get replacement Xbox 360s to customers with broken boxes last holiday, how should Nintendo and Sony handle returns? Feeling equal parts insouciant and helpful this evening, I replied:

Hentai toons.

Wait, I mean they should replace them immediately. If this is impossible, as will be the case with PlayStation 3, they should do all they can to make early adopters happy. Give them a free game for every week they have to wait without their PS3, would be my suggestion.

Do you even need to ask this about Nintendo? Nintendo has the most attentive customer service representatives of any organization this side of the Jehovah's Witnesses, which means they will probably have a replacement Wii arrive via FedEx before yours even breaks.