Verizon Tells Data Questioner to Parse the Legalese

Verizon subscriber and 27B reader PB asked the ISP to explain in detail, beyond the legalese of its subscriber agreement, how it handles internet usage data and IP addresses. Verizon proudly claims that "Verizon informs customers how information Verizon obtains about them is used, as well as their options regarding its use." But Verizon customer service represenative 'Lily' politely told PB, Slashdot-style, to RTFA.

My name is Lily, and I will be happy to assist you.

We certainly understand your concern.

Please feel free to review our terms of service, web site use agreement, privacy policy and civil subpoena policy at: /vzcom/tos_popup.asp

Although additional follow-up is needed, it has been my goal today to address your concerns related to Verizon Online policies. I hope I have succeeded in meeting that goal. In the meantime, if you have any other questions, please let us know. We look forward to serving you.

That document does not answer any of the questions asked and the "Internet Privacy Policy" applies only to Verizon.com website. Verizon was first asked by this blog about its use of customer data almost two weeks ago and has yet to get any answer, let alone a dismissive one from Lily.

As this data-gathering initiative is now participatory, please insert your own snarky comment in your head or in the comments now.