Dell Sued By New York Attorney General

Looks like Michael Dell got back just in time. Computer maker Dell Inc. is once again under the microscope, and this time it’s New York’s freshly minted Attorney General Andrew M. Cuomo going after the computer manufacturer.

"The lawsuit accuses Dell and DFS of engaging in 'bait and switch' financing tactics and failing to provide their customers with adequate customer service. It also charges Dell and DFS with perpetuating numerous other deceptive business practices relating to their technical support services, promotional financing, rebate offers, and billing and collection activity."

Attorney General Cuomo said:

“At Dell, customer service means no service at all. Dell’s consumers were intentionally misled, and they had to pay for that privilege. I hope this lawsuit sends a message to companies large and small that delivering a product is simply not enough – the promises they make must be delivered as well.”

Photo: Joi Ito