Microsoft's Peter Moore Dodges Complaints About 360 Failure

In an interview with Mike Antonucci, Peter Moore dodges a question about the failure rate of the 360, saying that consumers should instead focus on how well Microsoft treated them when their 360 crapped out:

I can’t comment on failure rates, because it’s just not something –
it’s a moving target. What this consumer should worry about is the way that we’ve treated him. Y’know, things break, and if we’ve treated him well and fixed his problem, that’s something that we’re focused on right now. I’m not going to comment on individual failure rates because
I’m shipping in 36 countries and it’s a complex business.

Yes, things do break, Pete, but Microsoft's customer service has been a bit hit and miss, quality-wise, when it comes to dealing with said broken consoles. Also, amongst my 360-owning pals (and I know a fair number) I know exactly two who haven't had to replace their console at least once. The failure rate of the 360 is supposedly about 3%...I guess my pals and I all just happen to fall into that percentage. Sucks to be us.

While they don't seem terribly concerned about the red rings of death, Moore does acknowledge that some folks find the 360 to be disturbingly loud, an issue into which Microsoft is supposedly looking. Moore said that the noise from the DVD drive didn't bug him personally, but he knows that it's a sore spot for some folks, so they're seeing what, if anything, can be done about it.

Peter Moore Interview [Mercury News Interactive, via 1up]