AT&T said Sunday that iPhone activation problems, hitherto blamed on everything from Apple to the customers themselves, are indeed the result of its own servers being unable to take the strain.
No matter how good the iPhone itself is, Apple won't convince cellular networks to match its standards of customer service. That kind of institutionalized uselessness isn't an accident: it's a natural efflorescence of a business model based on one-sided, near-inescapable contracts that require little maintenace after the ink's dry. Suddenly forced to behave contrary to its nature, AT&T somehow manages to half-ass it anyway.
That Apple went to the networks in the first place, instead of simply selling an unlocked phone, suggests that nothing will ever break the control of the cellphone industry's true masters. Whoever controls the bandwidth controls the universe!
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