Paying Skype users received an unexpected message in their inboxes last night, apologizing for the recent system failure and thanking customers for not going away. And as an added enticement to stick around and not go to another free internet telephone company? A week's free subscription:
Will seven days of free service for boutique users be enough to mend broken fences? Who knows. But it's odd that the company keeps talking about how supportive the Skype community was during those two days and after. I have the strange feeling this mea culpa is aimed more at the thousands of users who've likely been demanding some form of compensation, rather than the "faithful" ones who offered the company their unconditional love and support.
