While Dell's support line may be something of a running joke among nerds, support for the XPS 13 DE was, in my brief testing, just fine. Granted I didn't have an actual hardware failure, nor could I test the on-site service. But in three separate calls, I never spent the legendary hours on the phone in "Dell Hell," and the support staff was knowledgeable about Linux and the XPS 13 DE.
The internal SSD and 8GB of RAM made for one of the fastest Ubuntu laptops I've tested. Cold booting takes about 14 seconds (curiously, waking from sleep still takes about 10) and VirtualBox machines are fast enough to feel native when running fullscreen. Sure, more RAM would be nice, but more RAM would always be nice.
Speaking of fullscreen, the XPS offers a full HD 1920x1080 resolution on a 13.3-inch screen, which works out to about 165 pixels per inch – not quite up to what Apple offers in its "Retina" laptops, but still plenty sharp. I did find text to be painfully small at times, especially on the web where, more often than not, I had to zoom if I was doing any extended reading. Small text was also something of a problem in some apps where the interface becomes difficult to read (for example, the otherwise awesome Darktable).
I experimented with changing the resolution via a config file, but it resulted in blurry text in Firefox, so I reverted to the default resolution and used Ubuntu Tweak to up the text scaling to 1.1 and cranked up the default font in Firefox. If your eyes aren't the best, you'll find yourself either squinting a lot or messing with the font settings.
Despite these hardware shortcomings, I found the XPS a pleasure to use and would have no problem recommending it if it were priced around $1,300. However, Dell is currently charging $1,650 ($1,550 with rebate) which pushes the XPS' price tag well beyond similarly spec'd offerings from competitors. The brand-new 13-inch MacBook Air with a 256 GB SSD and 8GB RAM runs $1,400. The Asus UX32VD can be had for around $1,400 with 10GB RAM and a dual-drive arrangement (24GB SSD and 500 GB platter), and that model lets you upgrade the hardware. Other PCs in this $1,300-$1,400 range are available from Samsung and Lenovo, as well.
All this makes it about $200 or $300 more expensive than the norm. The XPS is a great Ubuntu laptop, but not great enough to justify the extra cost.
WIRED Linux without hardware issues. Blazing fast performance. A bunch of welcome developer extras. Decent enough battery life.
TIRED Poor Wi-Fi performance. Only two USB ports. No way to upgrade the hardware. A little too rich for what you get.
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