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Rita Gunther McGrath

Artificial Intelligence

Bots are about to get better at customer support than humans

Jan 1, 2018 3:00 AM

WIRED is obsessed with what comes next. Through rigorous investigations and game-changing reporting, we tell stories that don’t just reflect the moment—they help create it. When you look back in 10, 20, even 50 years, WIRED will be the publication that led the story of the present, mapped the people, products, and ideas defining it, and explained how those forces forged the future. WIRED: For Future Reference.

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